LeadsIn
Keep enquiries and their follow-up context together
KDS’s internal enquiry workspace for contacts and follow-up context. Channel connections require individual verification.
The business and its needs
Enquiries from different sources need shared context so the team can see prior questions and the next step. Unverified channel integrations are not presented as connected.
KDS’s contribution
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Built a contact and enquiry workspace.
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Organised follow-up context and channel integration structure.
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Kept interface implementation separate from channel credentials and provider acceptance.
How the workflow connects
The workflow illustrates the design scenario, not actual client outcomes. Publishable historical screens are unavailable.
Illustrative scenario
- Example: enquiries are spread across inboxes
The system workflow
- Organise contact and enquiry context
- Record needs and follow-up tasks
- Verify channel connections individually
A closer look
Historical or publishable screenshots are not yet available. The workflow introduces the project in the meantime.
Delivery record
- Scope and required materials confirmed
- Not yet confirmed
- First usable version
- Not yet confirmed
- Public launch
- Private system; no public entry
Delivery time is measured from confirmed scope and complete required materials. We leave durations unstated where the record is incomplete.
Improvements after delivery
No subsequent improvement record is ready for public verification yet.
