Queuing System
From taking a number to knowing when to go
A queuing demonstration with appointment booking, a counter workstation and waiting-area display.
The business and its needs
The illustrative brief is service counters handling walk-ins and appointments while staff and visitors see the same queue state.
KDS’s contribution
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Designed visitor ticket, appointment and status interfaces.
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Implemented counter calling, completion and no-show handling.
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Provided a waiting-area display and real-time queue updates.
How the workflow connects
The workflow illustrates the design scenario, not actual client outcomes. Publishable historical screens are unavailable.
Illustrative scenario
- Example: names are called verbally with limited visibility of the queue
The system workflow
- Visitor takes a ticket or books a time slot
- Counter calls the next visitor
- Visitor screen and display update the queue state
A closer look
Delivery record
- Scope and required materials confirmed
- Not yet confirmed
- First usable version
- Not yet confirmed
- Public launch
- Not yet confirmed
Delivery time is measured from confirmed scope and complete required materials. We leave durations unstated where the record is incomplete.
Improvements after delivery
No subsequent improvement record is ready for public verification yet.
